How can I check that Neveo has access to the photos on my smartphone?

If you use an Apple device, follow these steps:

• Open Settings.
• Scroll down until you find “Neveo”.
• Tap “Photos”.
• Select “All Photos”.

If you use an Android device, follow these steps:

• Open Settings.
• Tap “Apps & notifications”.
• Tap “See all apps”.
• Select “Neveo”.
• Tap “App info”.
• Tap “Permissions”.
• Select “Files and media” and choose “Allow”.

Once you've checked all these settings, return to the Neveo app and try again.