Sometimes, the photos stored on your smartphone may no longer appear in the Neveo app when you try to add them to your journal.
If this happens, we recommend checking the following:
- Make sure Neveo has permission to access your photos. You can find instructions in our article: “How do I check if Neveo has access to the photos on my smartphone?”
- Make sure your smartphone is up to date. For instructions, see our article: “How do I update my smartphone or other device?”
- Make sure you're using the latest version of the Neveo app. Check for available updates in the App Store or Google Play.