If you're experiencing an issue with the Neveo mobile app, first make sure you're using the latest version.
You can update the app through:
If the issue persists, please contact us.
To help us investigate and resolve the issue, please provide the following information:
- Your phone's brand and model (e.g. Samsung Galaxy S8).
- The page where the issue occurs (e.g. the home page or the page displaying your photos).
- The action that triggers the issue and what happens exactly (e.g. when I tap a photo, another page opens and the photo appears as “not loaded”).
Please also send us a screenshot of the page where you're experiencing the issue.
Having trouble with the website or web app?
If you're using Internet Explorer, we recommend switching to a more recent browser, such as Google Chrome, Firefox or Safari.
If the issue persists, please contact us so we can assist you.