Your gift box activation code consists of 10 characters (letters and numbers). Make sure you have entered all the characters correctly.
Did you purchase your gift box from our online Neveo Shop, but your activation code isn't working?
Contact us. To help us resolve the issue, please provide your activation code and the error message displayed.
Did you purchase your gift box in a store?
Your gift box may take up to 24 hours to become active. During this time, an error message may appear.
Please try entering your activation code again the following day.
If the problem persists, contact us. To help us resolve the issue, please provide your activation code and the error message displayed.