If you find yourself in the situation where you try to connect with your Facebook account to access your Neveo account.
When attempting to log in, an error message appears, you can follow these steps:
- Open the application
- Click on "Sign in"
- Enter your email address linked to your Facebook account
- Click on "Continue".
- Click on "Forgot your password".
- Then, reset your password
Once the password has been reset, your Neveo account has been migrated to a classic connection, which will no longer be linked to your Facebook account.
You can now log in using your email address and a classic password. To do so, you must :
- Return to the application
- Click on "Login".
- Enter your email address linked to your Facebook account
- Click on "Continue".
- Enter your new password
- Click on "Login".