You can change the recipient's postal address at any time using the mobile app or a computer.
On the mobile app:
- Open the relevant journal.
- Tap the small blue gear icon in the top corner (Settings).
- Tap “Profile of” and update the recipient's address.
- Then tap “Save”.
On the web app:
- Go to Neveo.io.
- Log in to your account.
- Click “Settings” in the top-right corner (⚙️).
- Click the pencil icon in the “Delivery address” section and update the postal address.
- Then click “Save”.
Please make sure you complete all fields correctly:
- “First and last name”: The recipient's full name, exactly as it appears on their mailbox.
- “Street, house number, postal code, city”: The recipient's complete postal address.
- “Additional address information”: Name of the establishment, apartment or unit number, etc. This field is intended for any additional details about the delivery address.